Tickets: prices, places, and paying on your church site

Choose Tickets under Sign-up on an event, and each person on a sign-up holds a ticket: free, or paid by card on your church site. Places, the waitlist and Who's coming work as they do for a free sign-up. Free tickets work for any church. Selling tickets needs PraisePad Giving connected, because the money goes straight to your church's own Stripe account; until it is, the Tickets card says so, with a link to Settings › Giving, and prices stay at Free.

Add the tickets

1. On the event, under Sign-up, choose Tickets.
2. Press Ticket type, and type its Name, like Adult (and its name in Spanish, for your site's Spanish readers).
3. Type the Price, or leave it empty for a free ticket.
4. For an early price, choose Add an early price, then type the early price and its last day. It runs to the end of that day on your church's clock; after that, the ticket costs its price.
5. For a Deposit, type what's paid at sign-up; the rest is due by a day you choose (see Deposits and discount codes).
6. Places is how many of this ticket there are (the event's own places still count), and At most on one sign-up is how many one family can take. Leave either empty for no limit.
7. Press Add it. Add as many types as you need: Adult, Student, Child.

Each type shows on one line: its price, an early price ("$70 until Jan 31"), how many places, and the most on one sign-up, with its deposit under it ("$25 deposit"). Its ⋯ has Change it…, Move up and Move down, and Take it off the sheet: anyone who already has that ticket keeps it. Changing a price never changes what someone already paid. A ticketed event needs a ticket before it can be published, and Publish says people can sign up and pay as soon as it's out. Duplicate copies the tickets too.

A ticket only by its own link

Turn on Only by its own link for a ticket that isn't on the sign-up sheet, like one for volunteers or staff. Once it's saved, its link shows under it with Copy its link. Only people who open that link can choose it, once the event is published.

What it costs

PraisePad keeps 0.5% of each ticket, as it does of each gift, and Stripe takes its card fee at its standard rate, 2.9% + 30¢. Stripe's nonprofit rate doesn't cover tickets: Stripe gives that discount for tax-deductible donations only, and a ticket is a sale, not a donation. A church that sells a lot of tickets through its account may lose the nonprofit discount on the whole account, gifts included. When your give page offers to cover the fee (Offer to cover the fee in Settings › Giving), buyers can tick Cover the card fee too, so your church receives the whole price. Events itself is free while PraisePad is in beta.

While card payments are paused, the Tickets card says ticket sales are paused for now; free tickets still work.

What buyers see and get

On your site the event shows what it costs ("From $45", "$45" or "Free"), and Get tickets opens the sheet: how many of each ticket, a name for each person, your questions, then the total. They pay by card, Apple Pay or Google Pay, and their places are held for 30 minutes while they do: if the page is closed or reloaded, it offers "Finish paying" until then. One card at a time pays for a sign-up, so a second phone or tab can't pay twice, and trying again after a dropped connection never charges twice. While your give page has paused itself, or Stripe has paused your account, tickets can't be paid for by card (see when the give page pauses itself). The email that follows is their receipt and their ticket: who's coming with each ticket, what they paid, and one code for the door for the whole family. It says plainly it's a receipt for tickets, not a gift: it isn't tax-deductible and never goes on a giving statement. Ticket money stays out of Giving's totals too; it's in Reports › Events.

A ticket with a deposit says so on the sheet ("Deposit $25 now, the rest by Feb 20"). The family pays the deposit and the rest later from the link in their email, or chooses Pay it all now to pay the whole price at once. When an event has discount codes, Have a code? takes money off on the sheet. See Deposits and discount codes.

For who's paid, cash and checks, and refunds, see Ticket money; for the door, check-in at the door.