Ticket money: who's paid, cash and checks, and refunds

On an event with tickets, Who's coming shows the money beside the people. A pill at the top counts the sign-ups that owe, deposits still open included ("2 owe · $95"); press it to see only them. Under the pills, "Money so far" adds up what's been paid, with how many have paid, owe, have a deposit open, have money to give back or were refunded. Each sign-up's Money says where it stands in words: "Paid $60", "Owes $30", "Paid $25 deposit · $95 by Feb 20", "Paid $90 · $30 to give back", "Waived $60", or "Cancelled · paid $30 · not refunded", with a discount code under it ("FIRSTTIMER −$20"). Details under a sign-up opens each person's ticket and answers and every payment, with what's still owed. For deposits and codes, see Deposits and discount codes.

Who's coming is for Events managers and the event's organizer, with two-step sign-in, so only they see who paid.

Cash and checks from the office

Someone paying at the office, like a family you add with Add someone ("Tickets come to $95. They'll owe it"), shows as owing. When they pay, open the sign-up's ⋯:

• Record cash: the amount, and who has the money now.
• Record a check: the amount, the check's number, and who took it.
• Waive what's owed: the amount, and the name of the manager who said so.

Each is kept with the sign-up and listed for the counter in Reports › Events. Money taken at the door is recorded on the check-in station the same way. On a ticket with a deposit, cash or a check counts toward the deposit: a family holding a place is in once its deposit is paid, in one payment or two.

Refunds

Refund… in a sign-up's ⋯ gives card money back, all of it or a part. It goes back to the card it came from and can take 5 to 10 days to show; the buyer is emailed. Stripe keeps its own fee, and PraisePad gives its 0.5% back. Gave it back records cash or a check you handed back yourself, so the books match; it starts at what's to give back (what they paid beyond what their tickets now cost).

Refunds are for Events managers who also have Giving's money access: a Giving manager who isn't a bookkeeper or an auditor, as for refunding a gift. Owners and admins have it only with a Giving manager grant (see Who can see giving). A card refund asks for a fresh two-step code. Anyone else is told "Refunds are for Events managers with Giving's money access, with two-step sign-in."

Cancelled, changed, or waiting

• Cancelling never refunds by itself, whether you cancel or they do: the sign-up says "Cancelled · paid $30 · not refunded" until you refund it or record it given back. Cancelling the whole event refunds nobody either, but nobody owes any more: each paid sign-up reads "Paid $60 · event cancelled: to give back", and its cancellation email says what they paid and that you'll be in touch about a refund. Refunds are the church's to decide.
• When people are added to a paid sign-up, it owes the difference; when people come off, it shows money to give back, which you decide.
• Someone offered a place from the waitlist on a paid event pays to confirm it within the 48 hours ("$30 to pay to confirm"), or pays its deposit when the ticket takes one ("$25 deposit to pay to confirm").
• Someone who started paying on your site shows "Paying now" while their places are held for 30 minutes, then "Didn't finish paying", and the places go back.

Disputes

When a buyer's bank disputes a card payment, the sign-up says "Disputed: needs a response", and the event's organizer and your Events managers get an email with the day to answer by and a button to answer in your church's Stripe dashboard. Stripe takes the payment and its dispute fee from your church's balance while it's decided; a dispute that's won puts the money back. A disputed payment can't be refunded here, and ticket disputes never go on Giving's list.